Front Desk Supervisor CV Example

Leading the check-in but your CV's been waiting in the lobby? Elevate it with this Front Desk Supervisor CV example, arranged with Wozber free CV builder. Uncover how to showcase your leadership and guest service prowess to meet job prerequisites, positioning your career squarely at the front and center!

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Front Desk Supervisor CV Example
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How to write a Front Desk Supervisor CV?

Aspiring Front Desk Supervisor, your journey to standing out in the hospitality world starts here. In the realm where first impressions are everything, your CV is your personal concierge, opening doors to opportunities. With the assistance of Wozber free CV builder, crafting a CV that not only meets but exceeds job expectations becomes a breeze.

Get ready to tailor your CV, reflecting your knack for creating impeccable guest experiences, all while otimizing it for Applicant Tracking Systems (ATS). Let's dive into creating a CV that places you at the helm of the front desk.

Personal Details

The Personal Details section is your CV's warm welcome. Here, we'll ensure your introduction is as polished as the front desk you aspire to supervise. It's crucial to present this information concisely and professionally, reflecting the hospitality industry's standards.

Arielle Heller
Front Desk Supervisor
(555) 123-4567
Chicago, IL

1. Make Your Name Memorable

Start with making your name prominent. Think of how a hotel's name stands out on its facade. This is your brand; ensure it's in a clear, legible font, possibly a touch larger than the rest of your CV. This draws attention and makes a memorable first impression.

2. Reflect the Role

Directly underneath your name, align yourself with your prospective role by stating "Front Desk Supervisor." This signals to the hiring manager instantly that your aspirations and their needs are in sync.

3. Contact Details are Your Coordinates

Just like guiding a guest, offer your most direct contact details without clutter. A single phone number and a professional email should suffice. Remember, firstname.lastname@email.com projects professionalism.

4. Location, Location, Location

Just as for any hospitality venue, location matters. Indicating "Chicago, IL" aligns you with the job's geographical requirements, reassuring the employer of your availability or willingness to relocate.

5. Digital Footprint

Consider adding a LinkedIn profile or a professional website if relevant. However, ensure it's groomed and mirrors the professionalism of your CV.


Think of the Personal Details section as your CV's reception desk. It should be inviting, well-organized, and provide all necessary information at a glance. Just like any first-rate front desk, your introduction sets the stage for the exceptional details to follow.

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Your Experience section is the heart of your CV, where your professional journey takes center stage. This is where you demonstrate your expertise in guest relations, problem-solving, and team leadership – all crucial for a Front Desk Supervisor.

Front Desk Supervisor
01/2020 - Present
ABC Hospitality
  • Overseen daily operations of the front desk, ensuring all tasks were completed efficiently and to the highest standards.
  • Trained, mentored, and evaluated a team of 10 front desk staff, observing a 20% improvement in operational efficiency.
  • Resolved and responded to an average of 50 guest inquiries, concerns, or complaints per day in a timely and professional manner.
  • Monitored and managed a quarterly average of 95% room availability, otimizing occupancy and increasing revenue by 15%.
  • Collaborated with housekeeping and maintenance departments, enhancing the overall guest experience by 30%.
Assistant Front Desk Manager
06/2017 - 12/2019
XYZ Hotels
  • Assisted in daily operations of the front desk, handling an average of 100 guest check‑ins and check‑outs per day.
  • Played a key role in training 5 new staff members, ensuring consistent service quality and adherence to company policies.
  • Contributed to a 10% increase in positive guest feedback through effective problem‑solving and conflict resolution.
  • Utilized property management systems such as Opera to manage reservations and guest information.
  • Collaborated with the sales team to upsell room upgrades, resulting in a 12% increase in upsell revenue.

1. List Your Roles

Start with your current or most recent position and work backward. For each role, list your job title, the company's name, and the dates of your employment. This structure provides a clear, chronological view of your professional growth.

2. Mirror the Job Description

For each role, tailor your accomplishments to reflect the job description. Highlight experiences like "Resolved and responded to an average of 50 guest inquiries per day" to showcase your problem-solving abilities and dedication to guest satisfaction.

3. Quantify Your Impact

Numbers speak louder than words. Whenever possible, quantify your achievements, such as "observing a 20% improvement in operational efficiency," to give a tangible measure of your contributions.

4. Relevance is Key

While it might be tempting to list all your responsibilities, focus on those most relevant to being a Front Desk Supervisor. Prioritizing experiences that align with the job description will speak directly to the hiring manager's needs.

5. Training and Leadership

Don't forget to highlight your experience in training and leading teams. Phrases like "Trained, mentored, and evaluated a team of 10 front desk staff" emphasize your leadership qualities and your role in fostering team development.


Every role you've held has prepared you for this opportunity. Craft your experience section to tell a story of growth, responsibility, and success. Make it clear to hiring managers why you are the ideal candidate to greet their guests and lead their team.


While your professional experience is crucial, your educational background lays the foundation for your expertise. Here, we'll shape your education section to complement your career aspirations, emphasizing its relevance to the Front Desk Supervisor role.

Bachelor's Degree, Hospitality Management
Cornell University
High School Diploma, High School Diploma
Lincoln High School

1. Identify Educational Requirements

Start by noting the absence of specific educational requirements for this position in the job description. This gives you flexibility in highlighting your most relevant educational achievements.

2. Keep It Structured

Present your educational background in a straightforward and organized manner. Begin with your highest level of education, followed by any relevant certifications, such as CPR and First Aid, as these are directly applicable to the job.

3. Highlight Relevant Education

If your degree or certification is directly related to the hospitality industry or leadership, make sure to highlight these. For instance, a "Bachelor's Degree in Hospitality Management" speaks volumes about your foundational understanding of the industry.

4. Extracurriculars and Honors

While the main focus should be on your degree and certifications, don't hesitate to mention any honors or extracurricular activities related to hospitality or leadership. This can add depth to your educational narrative.

5. Continuous Learning

The hospitality industry is ever-evolving, and so should your knowledge. Mention any recent courses or workshops that have kept your skills sharp and relevant to the front desk supervisor role.


Your education section should be a testament to your readiness and dedication to the role of Front Desk Supervisor. It's not just about the degrees you've earned but also about how your educational journey has prepared you for the challenges and responsibilities of the position.

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In the hospitality industry, certain certifications can set you apart, demonstrating your commitment to your profession and your preparedness for the unexpected. Let's ensure your Certificates section highlights those most relevant to a Front Desk Supervisor.

CPR and First Aid Certification
American Heart Association
2018 - Present

1. Match Certificates with Job Preferences

For our Front Desk Supervisor role, specific certifications like "CPR and First Aid" are preferred. If you have these, make sure they're prominently listed. This immediately shows your alignment with the job's prerequisites.

2. Prioritize Relevance

Rather than listing every certificate you've ever received, focus on those most relevant to the job at hand. This targeted approach ensures that your CV remains concise and focused on the role's requirements.

3. Keep Dates Current

For certifications that expire, include the dates to show they're current. This demonstrates your commitment to maintaining your qualifications, an essential trait for anyone leading a front desk team.

4. Emphasize Continuous Learning

The hospitality field constantly changes, requiring you to stay updated. Mention any recent certifications or training sessions, even if they are online, to highlight your initiative in keeping your skills sharp and relevant.


Certifications not only add credibility to your CV but also reassure potential employers of your ability to handle responsibilities and emergencies. Let your certifications speak to your readiness and eagerness to excel as a Front Desk Supervisor.


The Skills section is where you highlight your professional toolkit. Here, we'll tailor this section to clearly communicate your abilities and suitability for the Front Desk Supervisor role, focusing on both technical and soft skills.

Leadership Skills
Property Management Systems
Guest Service
Conflict Resolution
Team Training
Inventory Management

1. Decode the Job Description

Scour the job description for explicit and implicit skills required for a Front Desk Supervisor. For instance, proficiency in property management systems like Opera or Fidelio is directly mentioned, making it a crucial skill to highlight.

2. Balance Hard and Soft Skills

In addition to technical abilities, emphasize your interpersonal and leadership skills. Phrases like "Strong interpersonal, communication, and leadership skills" directly from the job description should be mirrored in your CV. This showcases your all-around capability for the role.

3. Keep It Both Neat and Potent

Resist the urge to list every skill you possess. Instead, focus on the ones most pertinent to the job. Prioritizing skills related to guest services, problem-solving, and team management will create a strong, targeted impression.


The Skills section is your chance to shine, to show that you're not just qualified but perfectly suited for the job. Make it clear you're not only adept at using the necessary tools and systems but also at leading teams and ensuring guest satisfaction.


In the diverse world of hospitality, speaking multiple languages can significantly enhance guest experiences and satisfaction. Let's align your Languages section with the job's requirements, highlighting your ability to communicate effectively.


1. Review Language Requirements

Start by identifying any language requirements in the job description. For our position, "Proficient English language use is a job necessity." Ensure English is listed first, with a native or fluent proficiency level.

2. Showcase Additional Languages

While the job might prioritize English, having additional languages is a considerable asset in hospitality. Listing languages such as Spanish or French, and your level of proficiency, adds depth to your CV and broadens your appeal.

3. Be Honest and Specific

Clarity about your language proficiency is key. Use terms like native, fluent, intermediate, or basic to accurately describe your language skills, ensuring realistic expectations.

4. Consider the Role

Reflect on how your language skills can complement the role. Being fluent in multiple languages can be particularly beneficial if the hotel serves an international clientele, enhancing communication and customer service.

5. Global Connectivity

Languages are not just tools of communication; they're bridges to cultures, peoples, and experiences. Highlighting your linguistic abilities showcases your readiness to engage with guests from diverse backgrounds.


Your language skills are a testament to your ability to connect and communicate, essential qualities in the hospitality industry. They enrich your profile, demonstrating your dedication to providing exceptional guest experiences regardless of linguistic barriers.


The summary section is your elevator pitch, offering a glimpse into your professional identity. Here, we'll ensure your summary reflects your suitability and zest for the Front Desk Supervisor role, making it impossible to overlook.

Front Desk Supervisor with over 4 years of experience in the hospitality industry. Expertise in training and managing front desk staff, resolving guest issues, and otimizing room occupancy. Known for ensuring seamless operations, otimizing revenue, and collaborating effectively with cross-functional teams.

1. Capture the Job's Essence

Begin by absorbing the key requirements of the Front Desk Supervisor position. Familiarity with hospitality operations, leadership, and an ability to handle complaints professionally, for example, are areas to underscore in your pitch.

2. Initiate with Your Professional Identity

Introduce yourself with a powerful statement that encapsulates your professional experience and resolution capabilities, placing emphasis on your hands-on experience in the hospitality industry and your proven track record of leadership and problem resolution.

3. Tailor to the Role

List your key skills and achievements that resonate with the job description. This might include phrases like "trained and mentored a team of 10 front desk staff," to demonstrate alignment with the role's requirements.

4. Conciseness is Key

Your summary should be brief yet impactful. Aim for 3-5 powerful lines that convey your professional essence and illustrate why you're the perfect fit for the Front Desk Supervisor position.


Consider your summary the handpicked highlights of your professional journey, poised to make a significant impact. It's your chance to reassure hiring managers that you not only meet but exceed the Front Desk Supervisor role requirements. Make every word count.

Your Next Steps as a Front Desk Supervisor Candidate

Kudos for equipping yourself with insights to craft a CV that not only ticks all the boxes but also vividly showcases why you're the ideal candidate for a Front Desk Supervisor. Remember, each section of your CV is an opportunity to demonstrate your expertise and readiness for the role. Use Wozber free CV builder, featuring ATS-friendly CV templates and an ATS CV scanner, to ensure your CV is not just seen but appreciated.

Your next chapter in hospitality awaits, and with this guide, you're ready to confidently step into the role of Front Desk Supervisor. Shine on!

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Front Desk Supervisor CV Example
Front Desk Supervisor @ Your Dream Company
  • Minimum of 2 years of experience in a guest-facing role, preferably in a hospitality environment.
  • Demonstrated proficiency in property management systems, such as Opera or Fidelio.
  • Strong interpersonal, communication, and leadership skills.
  • Ability to handle difficult or urgent situations with patience, professionalism, and grace.
  • Certification in CPR and First Aid preferred.
  • Proficient English language use is a job necessity.
  • Must be located in or willing to relocate to Chicago, IL.
  • Oversee the daily operations of the front desk, ensuring all tasks are completed efficiently and to the highest standards of quality.
  • Train, mentor, and evaluate front desk staff, and ensure the team adheres to all company policies and procedures.
  • Resolve and respond to guest inquiries, concerns, or complaints in a timely and professional manner.
  • Monitor room availability, guest arrivals, and departures, and take appropriate actions to optimize occupancy and revenue.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience.
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