IT Service Delivery Manager CV Example

Coordinating top-tier tech, but your CV runs into downtime? Check out this IT Service Delivery Manager CV example, streamlined with Wozber free CV builder. Discover how you can map your IT service prowess to job prerequisites, ensuring your career trajectory remains as glitch-free as a perfectly debugged system!

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IT Service Delivery Manager CV Example
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How to write an IT Service Delivery Manager CV?

Embarking on the journey to secure the role of an IT Service Delivery Manager? You're about to navigate the complex, yet rewarding landscape of blending technology with unparalleled service delivery. The CV you craft is more than a summary of your career; it's a testament to your ability to lead, innovate, and exceed expectations in the realm of IT service management.

Using Wozber's free CV builder, this guide will empower you to create an ATS-compliant CV that not only speaks to who you are but also resonates deeply with what recruiters are looking for in an IT Service Delivery Manager. Let's transform your CV into a bridge towards your next professional adventure!

Personal Details

Personal details offer the first handshake in your CV dialogue. In the context of an IT Service Delivery Manager role, how you present these details can set the stage for your entire application.

Angelica Morar
IT Service Delivery Manager
(555) 789-0123
San Francisco, California

1. Make Your Name Prominent

Let's begin with the basics: your name. Think of it as the flagship brand of your professional vessel. Ensuring it's prominently displayed in a larger, bold font immediately captures attention and asserts your identity.

2. Align Your Title with The Job

Directly under your name, position yourself for success by echoing the job title, "IT Service Delivery Manager." This strategic alignment signals to the hiring manager that you're not just applying for any role - you're picturing yourself in this specific position.

3. Craft Your Contact Information Wisely

When divulging your contact information, ensure it's inviting and error-free. A professional email address and a reliable phone number are key. Remember, little details like an email format of firstname.lastname@gmail.com convey a polished professional image.

4. Pinpoint Your Location

"San Francisco, California" isn't just a detail - it's an assurance that you're where the action is. Mentioning your location directly ties you to the operational radius of the job and emphasizes your readiness to dive in without the hassle of relocation.

5. Include a Professional Profile or Website

If you've got it, flaunt it. A LinkedIn profile, personal website, or portfolio can substantiate your claims in the CV. Make sure they're up-to-date and reflect your professional image accurately.


Your personal details are more than administrative necessities; they're the starting blocks of your professional narrative. Craft them with care, ensuring they mirror the essentials sought by the employer for an IT Service Delivery Manager. It's about making a polished and professional entrance.

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The Experience section turns the spotlight on your journey and achievements in the IT service management arena. Let's delve into shaping a compelling narrative that showcases your prowess as an IT Service Delivery Manager.

IT Service Delivery Manager
01/2019 - Present
ABC Tech
  • Oversaw the service delivery team, achieving a consistent 99% service level across all IT domains.
  • Managed key client relationships, resulting in a 30% increase in customer satisfaction scores and a 15% decrease in escalations.
  • Developed and maintained a comprehensive IT service catalog, leading to a 20% improvement in service request visibility and response times.
  • Implemented standard IT service processes based on ITIL framework, improving operational efficiency by 25%.
  • Championed continual improvement initiatives, driving a 10% increase in service efficiency year over year.
IT Infrastructure Manager
06/2015 - 12/2018
XYZ Solutions
  • Catalyzed the deployment of a highly available network infrastructure, resulting in a 99.9% uptime.
  • Led a team that successfully migrated company systems to a cloud‑based environment, saving 20% in infrastructure costs.
  • Established and enforced IT security policies, enhancing data protection and reducing security incidents by 30%.
  • Streamlined procurement processes, reducing equipment acquisition time by 40%.
  • Implemented an IT asset management system, ensuring accurate inventory and reducing equipment loss by 50%.

1. Decode the Role

Kickstart by intricately analyzing the job description. For an IT Service Delivery Manager, understanding the balance between technical proficiency and stellar service delivery is crucial. Highlight the experiences that resonate with the requirements like "managing key client relationships" or "implementing ITIL framework-based processes."

2. Chronology is Key

Layout your journey, starting with your most recent engagement. Include your role, the company's name, and the duration of your employment, shaping a timeline that reflects growth and adaptability.

3. Highlight Targeted Achievements

"Achieved a consistent 99% service level" isn't just a stat; it's a testament to your ability to exceed service benchmarks. Detail out accomplishments that mirror the job requirements, clearly quantifying them to demonstrate tangible value.

4. Quantify, Quantify, Quantify

Numbers speak a universal language of achievement. Whether it's improving customer satisfaction scores by 30% or reducing infrastructure costs by 20%, tangible metrics bolster your claims, providing a clear picture of your impact.

5. Relevance Trumps All

In a sea of experiences, not everything will make the cut. Filter through your past roles and responsibilities, highlighting only the most pertinent ones. Remember, relevance is your ticket to catching the hiring manager's eye.


The Experience section is your professional storyboard. Curate it to not only narrate your journey but also to underscore your direct alignment with the specific demands of an IT Service Delivery Manager. It's your proof of capability, presented in numbers and achievements.


The foundation of your IT Service Delivery Manager quest is often laid down in your educational achievements. This section, while succinct, is pivotal in portraying how equipped you are for the role.

Bachelor of Science, Information Technology
Massachusetts Institute of Technology

1. Spotlight the Primary Requirement

Start by directly addressing the baseline educational requirement cited in the job listing. A "Bachelor's degree in Information Technology, Computer Science, or related field" explicitly listed? Make sure it's prominently displayed.

2. Lay It Out Clearly

Simplicity is paramount. State your degree, followed by the field of study, then the name of the college or university, and finally, your graduation year. Clean and clear presentation ensures easy readability.

3. Mirror the Job Spec

If your degree precisely matches one requested in the job description, highlight it. In this case, "Bachelor of Science in Information Technology", directly corresponds, making you a textbook fit educationally.

4. Relevant Courses Matter

Although not needed for everyone, listing relevant courses or specializations can add depth, especially if they're directly aligned with the core requirements of an IT Service Delivery Manager.

5. Shine a Light on Extra Milestones

Any accolades, honors, or significant projects related to IT service delivery that you've been a part of? These aren't just decorations; they're proof of your commitment and aptitude.


Let your Education section stand as a testament to your foundational knowledge and drive for continuous improvement. Tailor it to reflect the specific requirements of the IT Service Delivery Manager role, positioning you as a candidate of high caliber and relevance.

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Certificates are your arsenal in proving specialized skills and ongoing professional development. For the IT Service Delivery Manager role, they're not just add-ons; they're differentiators.

ITIL Foundation
2017 - Present
Project Management Professional (PMP)
Project Management Institute (PMI)
2018 - Present

1. Match Key Requirements

Recall the specific certificates called out in the job description, such as "ITIL Foundation, PMP, or PRINCE2." Having these certifications puts you a step ahead, directly meeting preferred qualifications.

2. Quality Over Quantity

It might be tempting to list all your certificates, but restraint is key. Focus on those that are most relevant to the role of IT Service Delivery Manager. This targeted approach ensures that your qualifications don't get lost in the noise.

3. Date Matters

Including the acquisition or renewal date of your certificates, especially if they're recent, highlights your continuous commitment to staying abreast of industry standards and practices.

4. Keep It Fresh

The IT landscape is perpetually evolving, and so should your certifications. Regularly seek out opportunities for learning and certification, especially in areas critical to service delivery management.


Craft a Certificates section that testifies to your ongoing learning and expertise in areas critical to an IT Service Delivery Manager. Let each certification be a beacon of your dedication to excellence and cutting-edge knowledge.


The Skills section of your CV is your chance to succinctly present your professional toolkit. For an IT Service Delivery Manager, striking the right balance between technical acumen and soft skills is pivotal.

ITIL Framework
IT Service Management
Interpersonal Communication
Continuous Improvement
Service-level Agreements (SLAs)
Vendor Management
IT Security
Cloud Computing

1. Discern the Job's Core Skills

Dig deep into the job listing to identify the skills explicitly mentioned, such as "ITIL Framework," "IT Service Management," and "Interpersonal Communication." These aren't just keywords; they're the core competencies the employer is seeking.

2. Highlight Your Matching Skills

Cross-reference your own skill set with the job requirements. Are you an expert in "ITIL Framework"? Proficient in "Vendor Management"? These skills should be front and center, establishing you as a well-equipped candidate.

3. Order and Precision

Prioritize your skills beginning with those most relevant to the responsibilities of an IT Service Delivery Manager. Keep the list concise and focused, reinforcing your expertise without diluting it with less relevant skills.


A well-crafted Skills section is like a targeted pitch, showcasing the specific talents you bring to the table for the IT Service Delivery Manager role. Keep it sharp, relevant, and aligned with the job requirements to reaffirm your perfect candidacy.


In the global IT landscape, communication is key. Your ability to manage and interact in multiple languages can significantly amplify your appeal as an IT Service Delivery Manager, especially in a culturally diverse environment.


1. Review Job Language Requirements

Start with the essentials: the job specifies a "Strong command of English necessary." This non-negotiable skill must, therefore, take precedence in your languages section, clearly marked as either "Native" or "Fluent."

2. Showcase Your Linguistic Range

Beyond the essential English requirement, listing additional languages displays your versatility and potential to engage with global teams and clients. It speaks volumes about your adaptability and cultural sensitivity.

3. Honest Proficiency Assessment

Clarity about your language proficiency levels is crucial. Be explicit about your proficiency, using terms like "Native," "Fluent," "Intermediate," or "Basic." This transparency assures employers of your actual communication capabilities.

4. Evaluate the Role's Scope

Understand the broader context of the IT Service Delivery Manager position. If it involves international stakeholders, showcasing a variety of language skills can be particularly advantageous.

5. Cultural Insight

Languages open doors not just to communication but to understanding cultural nuances. Highlighting your multilingual abilities can underscore your potential for navigating the complex global landscape of IT service delivery.


Your command of languages should be celebrated as part of your CV. It not only showcases your communication skills but also your readiness to operate in a global market. Let your language skills amplify your candidacy for the IT Service Delivery Manager role.


A captivating summary is your chance to frame your narrative. For an aspiring IT Service Delivery Manager, this section is a concise pitch, offering a glimpse into your career journey, skills, and accomplishments.

IT Service Delivery Manager with over 6 years of experience, known for otimizing service delivery and exceeding client expectations. Adept at driving continuous improvements, fostering client relationships, and streamlining IT processes. Recognized for developing IT service catalogs, enhancing operational efficiency, and leading high-performance teams.

1. Capture the Role's Spirit

Reflect on the essence of what makes an effective IT Service Delivery Manager. Are you a bridge between cutting-edge IT solutions and stellar service delivery? Start with a strong, overarching statement that encapsulates your professional ethos.

2. Initiate with Your Story

Introduce yourself as a professional with a robust background in "IT Service Delivery," emphasizing experiences and roles that align with the job at hand. Your introductory lines set the tone for your narrative.

3. Reflect on Your Achievements

Delineate key milestones like "achieving a consistent 99% service level" or "leading a team towards seamless cloud migration." These highlights should correlate directly with the responsibilities and requirements of the position.

4. Keep It Snappy

A concise summary isn't just preferable; it's impactful. Aim for a punchy 3-5 lines that draw in the reader and make them eager to dive into the details of what makes you the ideal IT Service Delivery Manager.


Your Summary is the appetizer to the main course of your CV. Captivate your audience with a clear, compelling narrative that leaves no doubt about your suitability for the IT Service Delivery Manager role. Let it echo your readiness and enthusiasm to take on the challenges of the position.

Launching Your IT Service Delivery Manager Journey

Congratulations! You're now equipped with the insights needed to tailor your CV convincingly for an IT Service Delivery Manager role. Remember, crafting a CV is a strategic endeavor, blending your professional journey with the specific nuances of the job you're aiming for. Utilizing Wozber's free CV builder, including its ATS-friendly CV templates and ATS CV scanner for keyword optimisation, you're not just preparing a CV; you're setting the stage for your next big leap.

Embark on this journey with confidence, knowing you have the tools to present a compelling narrative that aligns perfectly with the demands of your desired role. The next chapter awaits – make it remarkable!

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IT Service Delivery Manager CV Example
IT Service Delivery Manager @ Your Dream Company
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Minimum of 5 years of experience in IT Service Delivery or IT Infrastructure Management.
  • Strong knowledge of ITIL framework and IT service management best practices.
  • Excellent interpersonal and communication skills to collaborate with teams and stakeholders effectively.
  • Relevant certifications such as ITIL Foundation, PMP, or PRINCE2 are preferred.
  • Strong command of English necessary.
  • Must be located in San Francisco, CA.
  • Oversee the service delivery team and ensure service levels are met or exceeded.
  • Manage key client relationships, ensuring customer satisfaction and handling any escalations.
  • Develop and maintain IT service catalog, service-level agreements, and other service delivery documentation.
  • Implement and improve IT service processes and procedures based on ITIL framework.
  • Drive continuous service improvement initiatives to optimize service efficiency and effectiveness.
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