Front Desk Manager Resume Example

Commanding the reception, but feel your resume is acting more like a call on hold? Dial into this Front Desk Manager resume example, curated with Wozber free resume builder. Discover how to sync your managerial savvy with job specifications, ensuring your career trajectory is as impressive as your greeting skills!

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Front Desk Manager Resume Example
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How to write a Front Desk Manager Resume?

Greetings, visionary Front Desk Manager to be! In the bustling world of hospitality, your resume is not just a piece of paper; it's the golden key to unlocking doors of exciting opportunities. By harnessing the power of Wozber's free resume builder, this transformative guide is your ticket to crafting a resume that doesn't just match, but deeply resonates with your dream Front Desk Manager role.

Are you ready to elevate your resume game? Join us as we skillfully navigate through crafting a resume that's not only ATS-compliant but speaks volumes to hiring managers.

Personal Details

Your personal details are not merely formalities but the front lines of forming a connection. Akin to a firm, friendly handshake, this section sets the initial impression. Let's refine it to reflect the professional and inviting demeanor of a Front Desk Manager.

Agnes Oberbrunner
Front Desk Manager
(555) 456-7890
Los Angeles, California

1. Clearly Display Your Name

Your name is your introduction. Make it memorable by ensuring it's prominently placed - think of it as your personal brand that welcomes the reader into your world.

2. Position Title Precision

By directly stating "Front Desk Manager" beneath your name, you mirror the job description instantly showcasing your alignment with the role's expectations.

3. Essential Contact Info

  • Phone Number: Ensure it's a number where you are readily available. Missing a call because of outdated contact information is a missed opportunity.
  • Professional Email Address: Create a simple yet professional email. Something like firstname.lastname@email.com is perfectly fine and avoids any potential confusion.

4. Location Alignment

Mentioning "Los Angeles, California," as your location quickly tells the employer that you're in sync with the geographical requirement, making you a logistically suitable candidate.

5. Adding a Professional Profile

Including a LinkedIn link, if it's a mirror of your resume, can amplify your credibility. Make sure it's polished and professional, reflecting the caliber of a Front Desk Manager.


With each detail, you're promising an interaction of professionalism and warmth. Crafting your personal details with clarity and precision sets a strong and inviting tone. Is your personal details section shaking hands, welcoming the hiring manager into your professional journey? Make sure it does.

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The Experience section is where you tell your professional story, turning your career into a compelling narrative. It's your stage to demonstrate how your past roles make you the perfect candidate for a Front Desk Manager position.

Front Desk Manager
01/2020 - Present
ABC Hotels
  • Managed and trained a team of 20 front desk personnel, ensuring consistent service delivery and achieving a 95% guest satisfaction rate.
  • Handled over 500 monthly guest complaints and queries, resolving 90% of them within 24 hours.
  • Maintained accurate billing and account information for 200+ daily guests, ensuring zero billing errors for the past 2 years.
  • Coordinated with 5 other departments to ensure a seamless guest experience, resulting in a 30% increase in positive guest feedback.
  • Developed and implemented three new policies and procedures, optimizing front desk operations and increasing efficiency by 25%.
Assistant Front Desk Manager
06/2017 - 12/2019
XYZ Resorts
  • Supported in managing a team of 15 front desk personnel, leading to a 20% improvement in service standards.
  • Assisted in handling 300 monthly guest complaints and queries, achieving an 85% resolution rate within 48 hours.
  • Streamlined the guest check‑in and check‑out process, resulting in a 15% decrease in wait times.
  • Played a key role in training new hires, ensuring a smooth onboarding process for 50+ employees.
  • Collaborated with the reservations team, increasing the hotel's occupancy by 10% through cross‑promotional activities.

1. Dissect the Job Description

Take the job description and highlight keywords and responsibilities. For instance, "managed and trained front desk personnel, ensuring consistent service delivery," directly corresponds with the duties of a Front Desk Manager, making it a crucial point to include.

2. Present Your Roles Strategically

Begin with your most recent role, detailing your title, the establishment's name, and the duration of your tenure. This chronological format paints a clear picture of your career trajectory.

3. Showcase Your Achievements

Your accomplishments, such as "achieving a 95% guest satisfaction rate" or "resolving 90% of guest complaints within 24 hours," are tangible evidence of your prowess. Quantify your successes wherever possible to reinforce your expertise.

4. Apply Numbers for Impact

Quantifiable achievements can make your resume pop. Including specific numbers, like a "30% increase in positive guest feedback," offers concrete proof of your effectiveness.

5. Prioritize Relevance

Align every point with the Front Desk Manager role. Extraneous information dilutes the potency of your relevant experience. Keep the focus sharp.


Transform your experiences into a narrative that not only highlights your achievements but positions you as the protagonist seamlessly fitting into the Front Desk Manager role. Revise, refine, and ensure each word validates your suitability and readiness for the challenges and opportunities that await.


Your educational background lays the foundation of your expertise, especially in a field as service-oriented as hospitality. Highlighting your education correctly can significantly bolster your candidacy for a Front Desk Manager position.

Bachelor of Science, Hospitality Management
Cornell University

1. Highlight the Required Degree

Emphasize your Bachelor's degree in Hospitality Management, mirroring the preferred qualifications from the job description. This establishes your foundational knowledge in the field.

2. Structure for Clarity

Maintain a straightforward format listing your degree, the institution, and your graduation year. This concise presentation makes it easy for hiring managers to verify your academic credentials.

3. Echo the Job Specifications

Tailoring your degree details specifically to match the job specs, such as stating your "Bachelor of Science in Hospitality Management," directly aligns your academic background with employer expectations.

4. Highlight Relevant Courses

If applicable, elaborate on specific courses that are directly pertinent to a Front Desk Manager's responsibilities. This could be anything from guest relations to property management systems.

5. Accentuate Additional Academic Achievements

Any honors, extracurricular activities, or hospitality certifications that underline your dedication to your field should be showcased, signaling a proactive pursuit of excellence.


Your education is not just about the degree but the specific skills and knowledge you've gained relevant to a Front Desk Manager role. Ensure it serves as a solid foundation demonstrating your qualification and passion for the hospitality industry.

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Professional certifications are like badges of honor, showcasing your commitment to continuous learning and mastery over crucial skills. For a Front Desk Manager, certain certifications can set you apart.

Hotel Front Office Operations (HFO)
American Hotel & Lodging Educational Institute
2018 - Present

1. Pinpoint Pertinent Certifications

Prioritize certifications that are directly relevant to the role, such as the Hotel Front Office Operations certification, which underscores your proficiency in an essential area.

2. Quality Over Quantity

List only those certifications that enhance your profile for the Front Desk Manager job. It's about showcasing your most relevant qualifications.

3. Indicate Dates Clearly

If your certification has a validity period, make it visible. A recent certification date illustrates your updated knowledge base in the field.

4. Embrace Continuous Improvement

The hospitality industry evolves, and so should you. Continuously seek out educational opportunities to remain at the forefront of your field.


Highlighting the right certifications on your resume is a clear signal to employers of your commitment to maintaining high standards in your profession. Each certificate you display is a proof point of your expertise and dedication to being the best Front Desk Manager possible.


The Skills section is your arsenal. Here, you spotlight the tools and techniques you've mastered. Crafting this part with care ensures you're portrayed as not just a candidate, but a catch.

Interpersonal Skills
Property Management Systems
Guest Relationship Management
Marriott FOSSE
Policies and Procedures Development
Office Management

1. Decode the Essential Skills

Extract both hard and soft skills from the job description. Proficiency in property management systems like Opera or Marriott FOSSE and exceptional communication skills are non-negotiable for a Front Desk Manager.

2. Prioritize Directly Relatable Skills

Ensure the skills you list, such as "Expert in Opera" or "Advanced in Marriott FOSSE," match the job requirements. This validates your capability to excel in this specific role.

3. Organization is Key

Keep your skills section neat. A well-organized list allows hiring managers to quickly assess your proficiency and fit for the role.


Approach your skills list as a showcase, highlighting your aptitude and readiness for the position. Each skill mentioned should underscore your ability to fulfill the role of a Front Desk Manager with finesse and effectiveness.


In a role that primarily revolves around guest interaction, your language skills can be a significant advantage. Demonstrating linguistic versatility can greatly enhance your candidacy.


1. Assess Language Requirements

The job description emphasizes "English language abilities must be at a professional level." This must be highlighted, showcasing your proficiency clearly.

2. Prominently Feature Required Languages

Given the job demands, listing English as a native language instantly aligns you with the essential requirements.

3. Additional Languages

Mentioning other languages you're fluent in, like Spanish, demonstrates your ability to communicate with a broader range of guests, adding value to your role as a Front Desk Manager.

4. Be Honest About Your Proficiency Levels

Accuracy in representing your language skills ensures effective communication with guests and staff alike. Be transparent about your abilities.

5. Understand the Role's Scope

For a position like Front Desk Manager, where guest satisfaction is paramount, showing that you can exceed guest expectations with your language skills can be a game-changer.


Your language abilities are a testament to your capability to engage and satisfy guests from diverse backgrounds. Highlighting these skills on your resume emphasizes your commitment to excellence in guest service and positions you as a global hospitality professional.


The Summary is your elevator pitch. It encapsulates your professional identity, aligning your career highlights with the job you're aiming for. Let's craft a summary that embodies the essence of a Front Desk Manager.

Front Desk Manager with over 6 years of experience in the hospitality industry. Renowned for managing and training diverse front desk teams, achieving high guest satisfaction, and coordinating with multiple departments for an enhanced guest experience. Adept at developing and implementing policies to optimize operations while maintaining a sharp focus on delivering consistent quality service.

1. Unpack the Job Essence

Start by internalizing the job description. Identifying key phrases like "manage and train the front desk personnel" or "coordinate with other departments" gives you clues on what to emphasize in your summary.

2. Kick Off with Your Professional Identity

Begin with a statement that positions you as the Front Desk Manager, highlighting your years of experience and areas of expertise like guest satisfaction and team leadership.

3. Showcase Your Core Skills

Mention your ability to resolve guest complaints, your proficiency in property management systems, and your knack for developing operational policies. These are your shiny badges.

4. Conciseness is Key

Your summary should be a teaser, not the full story. Aim for 3-5 impactful lines that invite the hiring manager to dive deeper into your resume.


Think of your summary as the cover of your professional book. It's the first thing hiring managers see and what entices them to learn more about you. Craft it with the precision and appeal of a Front Desk Manager who's ready to make a remarkable impact.

Launching Your Front Desk Manager Journey

Congratulations on completing this comprehensive walkthrough! Armed with these insights, your resume is not just a document; it's your narrative tailored for the Front Desk Manager role. Let Wozber's free resume builder, equipped with ATS-friendly resume templates and an ATS resume scanner, guide you in creating a resume that's not only optimized for ATS but destined to grab the attention of your future employer. Your journey to becoming a Front Desk Manager begins with this step – embrace it, refine your story, and step into your new role with confidence.

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Front Desk Manager Resume Example
Front Desk Manager @ Your Dream Company
  • Bachelor's degree in Hospitality Management or related field preferred.
  • Minimum of 5 years experience in a similar front desk or hotel management position.
  • Proficient in property management systems, such as Opera or Marriott FOSSE.
  • Exceptional communication and interpersonal skills to effectively engage with both staff and guests.
  • Certification in Hotel Front Office Operations (if commonly mentioned in ads).
  • English language abilities must be at a professional level.
  • Must be located in or willing to relocate to Los Angeles, California.
  • Manage and train the front desk personnel, ensuring consistent service delivery and high guest satisfaction.
  • Handle guest complaints and queries, ensuring a timely and effective resolution.
  • Maintain accurate billing and account information for all guests and accounts.
  • Coordinate with other departments to ensure a seamless guest experience from arrival to departure.
  • Develop and implement policies and procedures to ensure efficient front desk operations.
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